LATEST MESSAGES

Message to Residents: Summit Broadband Roku Support Update

March 25, 2024

The announcement regarding Roku support for the SBB View app is in response to new policy changes Roku has imposed on all internet and TV partners.  SBB View will continue to work on Roku devices through 4/30/2024.   After that date customers will continue to have the following alternatives for viewing TV content: a Summit set top box for $9.99 per month, Amazon Firestick devices, Android/Google TV devices, Apple TV, iOS, as well as web browsers.  Any questions can be directed to Summit at care@asksbb.com, the chat tool on their website at summitbb.com or via phone at 877.678.6648

Message to Residents: Summit Broadband Update

January 19, 2024

Summit Broadband Update

January 19, 2024

Dear Resident- Summit Broadband has identified approximately ~200 optical network terminals that are out of specification, which could lead to service-related issues in the future. If you are receiving this communication, you are one of the ~200 customers.

Summit Broadband will be reaching out to you, if not already, to schedule an appointment for a technician to visit your home. They will be completing a full audit of your equipment and signal coming into your unit. Once the technician is able to identify what the root-cause is that is causing your optical network terminal to be out of specification, they will work towards resolving the issue.

For those that have been contacted prior to and were potentially concerned that this was a malicious scam, rest assured, it is not.

Thank you for your patience and understanding.

Sincerely,

Danny Gonzalez
VP, Customer Experience

Click here to download the full message PDF.

Message to Residents: Link To View Live Board Meeting

December 15, 2023

Click here to view live coverage of the Friday, Dec. 15th, On Top of the World Board Meeting:

https://www.youtube.com/live/U7-lY6_k8LQ?si=Ux8iSsdn294rbitg

Message to Residents: Link To View Live Board Meeting

August 7, 2023

Click here to view live coverage of the Monday, Aug. 7, On Top of the World Board Meeting:

https://www.youtube.com/live/Y7odn7coUak?feature=share

Message to Residents: Summit Broadband Update

April 17, 2023

Summit Broadband Update

April 17, 2023

Summit Broadband has been working with their vendors to provide permanent fixes and have the following actions in flight for the rest of the month.   They are now meeting daily with our representatives and we will keep everyone updated:

  1. Completed the migration to “home” our property from the South Florida network to the Central Florida network – better performance related to speed and response times.
  2. Will be installing the local antenna feeds on Weds, April 19th and while local channel reception will improve, Summit is pursuing fiber optic feeds from each broadcaster as the permanent solution.
  3. The fiber optic network architecture will be configured for redundancy by April 25th (awaiting one piece of equipment).  This will ensure the property has two avenues to acquire the internet and video should a fiber cut happen off-property.
  4. Pushed new router software to a dozen test candidates on property this past Saturday.   With new functionality proven, they will push to half the property on early Weds am and the remaining on early Thursday am.   There will be updates on the process sent to residents, but there should be no interactions required.
  5. Last stage is to send new software for the video set top boxes on April 24th and 25th performing remote upgrades for half of the property each day as noted in #4.   
  6. For those that are not on property and may have your devices powered off, they will automatically update when they are powered on.

These updates are targeting the correction of slow wifi speeds, connections to the set top boxes and a variety of functionality fixes tied to the Cloud DVR.

Message to Residents: Treasurer's Reports

April 5, 2023

The Treasurer’s Report for six months ending 12/31/22 is now available at by going to the new Treasurer’s Reports page under the Association tab. You can also CLICK HERE

Message to Residents: Summit Broadband Update

April 3, 2023

The Board is aware that since early January 2023, the Association and its members have experienced significant, widespread, and ongoing problems with services provided by Summit Broadband. The honeymoon period beginning with the start of residential connections is generally 60 days. The Board and Management Company expected all matters to be resolved by early March 2023. Weekly meetings are ongoing with Summit Broadband’s technical and management team. At least two Board members and one Management Company representative attend each meeting. Aside from receiving updates on installation progress, the Board and Management representatives have consistently raised the difficulties experienced by residents. We have been promised solutions, but as you may be painfully aware, the problems have continued.

The Board’s relationship with Summit is controlled by the contract. Please know that the Board is going to use all legal means to bring reliable service into this community. To that end, a notice of default has been sent to Summit detailing the chronic deficiencies we have all been experiencing. This starts the process of “fix it and deliver what was contracted for or the Association will go in a different direction with obtaining reliable bulk cable and internet services”. If Summit does not make meaningful and substantial progress in delivering stable and reliable service in a timely manner (30 days) following delivery of the Notice of Default, the Board will be looking for other technically capable providers to take over and operate the system in place. I do not believe that Summit will walk away from its very substantial investment made to date in the built infrastructure that it takes to serve this Community. We fully expect that Summit will deliver on their contractual obligations. The alternatives get very complicated, messy, and ultimately costly to the Community.

Message to Residents: March 6, 2023

Members, due to a recent software upgrade, Automatic Draft (ACH) for your March Community Service Fees will be delayed.  The anticipated date ACH will occur is Tuesday, March 14.  

Message to Residents: March 1, 2023

OTOW Residents CLICK HERE TO VIEW/DOWNLOAD a report on ‘State of OTOW Clearwater Condominium Community’. 

Message to Residents: February 24, 2023

WAC Swimming Pool Remains Closed until March 6th.
Chemicals in the New Pool are not at recommended safety levels, yet.
Thank you for your patience.

Message to Residents: February 16, 2023

Click the link below to view a status updated for SB-4D update/SB-154.

 

SB 4D update-SB 154 Summary as of 02.16.2023.PDF

Message to Residents: January 10, 2023

The WAC pool and spa will be closed for construction from January 9th through February 13th.

 

SCOPE OF WAC POOL WORK

• Resurfacing of Pool

• Drain Replacement

• Installation of Heater

Message to Residents: Tropical Storm Nicole Closure

November 9, 2022

Due to the storm forecast for Thursday, November 10th, the Activity Centers, Pools, all outside Amenities: Lawn Bowls, Shuffleboard, Tennis Courts, Golf Course and Dog Park will be closed, reopening tentatively Friday morning, 7am. In the event of an emergency please call the after-hours emergency number at 727-799-1115. We appreciate your understanding. Be safe.

Click here to view/download the PDF version.

Message to Residents: 911/Elevator Information

September 27, 2022

OTOW INFORMATIONAL ALERT: Per Clearwater Fire and Rescue,  please do not contact 911 to report an elevator outage during Hurricane Ian. 911 should only be called in cases of medical emergency during this time. To do so otherwise is an abuse of the 911 system and violators are subject to penalties allowed by law. The elevators are taken out of service as a life safety measure in case of loss of power to the community. Thank you for your attention. Plan ahead, Be safe.

Message to Residents: June 6, 2022

Due to the number of customers returning equipment, the Spectrum office may not be staffed sufficiently to allow for a quick equipment return. Spectrum recommends using these two easy return options for customers:

 

UPS RETURN

You can easily return Spectrum equipment by bringing it to any UPS Store. Just tell them that you’re a Spectrum customer, and they’ll handle packaging and shipping back to us at no charge to you.

 

HOME SHIPMENT RETURN KIT

If you are unable to visit a UPS store, you can request by calling 855-587-5483 and request a Home Shipment Return Kit be shipped to you.

For more information regarding returning your equipment please click this link to go the Spectrum Support Page or Summit Broadband page to view our How To Return Your Spectrum Equipment Fact Sheet.

Message to Residents: June 3, 2022

Click here to view/download the PDF for:
Summit Broadband Project Schedule Notice for Buildings 1-6 PDF (351kb)

Message to Residents: February 9, 2022

Effective February 9th, masks and social distancing are now recommended in all indoor areas of the SCA Facilities.
By entering, utilizing or participating in any activity at any facility, you are agreeing to assume all risks related to exposure to COVID-19.

Message to Residents: January 10, 2022

On Top of the World is pleased to announce that, effective Tuesday, January 11, 2022 all indoor amenities will reopen fully to residents and guests.

Residents will be required to wear a mask when utilizing the indoor amenities, however there will no longer be restrictions in regards to food or capacity. The mask requirement will be reevaluated over the next few weeks. Social distancing continues to be recommended. The health of our residents remains a top priority for us and management remains committed to certain safety protocols and maintaining the highest level of cleanliness in our public areas as a continued measure in avoiding the spread of Covid-19.

Thank you for your support as we take this step back to normalcy. When the time is right for you, we look forward to seeing you once again enjoying the amenities and social opportunities the community has to offer.

By entering, utilizing or participating in any activity at any facility, you are agreeing to assume all risks related to exposure to COVID-19.

Message to Residents: December 17, 2021

Annual meeting was adjourned until Jan. 5, 10:00am. Cast your ballot or E-vote now!

The Association’s annual meeting has been adjourned until January 5, 2022 at 10:00am in the East Activity Center Auditorium.
The meeting was adjourned as a quorum was not met. If you haven’t voted, please cast your ballot at the East or West Activity Center ballot boxes. You may also vote electronically until January 3, 2022 at 10:00am.

Message to Residents: October 20, 2021

Electronic Voting is now available for the December 17th election. Opt-in form available at: www.otowclearwaterinfo.com/electronic-voting. Click here to view the: Electronic Voting Flyer.

Message to Residents: August 13, 2021

OTOW is carefully monitoring Tropical Depression Fred, click to view our message: TROPICAL STORM FRED MESSAGE TO RESIDENTS 08-13-21PDF

Message to Residents: July 21, 2021

Message to Residents: July 15, 2021

In case of FIRE or other BUILDING EMERGENCY, Parkway  Maintenance and Management and your On Top Of the World Condominium Association would like you to know that every OTOW resident should have their own EMERGENCY ACTION PLAN. Click here for our instructions to creating your own EMERGENCY ACTION PLAN: EMERGENCY ACTION PLAN INSTRUCTIONS PDF

Message to Residents: July 6, 2021

OTOW is carefully monitoring Tropical Storm Elsa, click to view our message: TROPICAL STORM ELSA RESIDENT NOTICE-07-06-21 UPDATE PDF

Message to Residents: July 4, 2021

The Pools at the East and West Activity centers are now closed. Staff will be completing storm preparations. Updates will be posted as available.

Message to Residents: July 2, 2021

OTOW is carefully monitoring Tropical Storm Elsa, click here to view our Message to Residents: TROPICAL STORM ELSA RESIDENT NOTICE-07-02-21 PDF

Message to Residents: June 1, 2021

The Results of the Resident Survey that was conducted in February 2021 follows: DOWNLOAD RESIDENT SURVEY PDF

Notice to Residents: May 26, 2021

Important Information RE: Sign-up In Person Attendance for General Meeting on Friday, June 11, 2021. Click here to download the full message: Download PDF

Notice to Residents: May 17, 2021

New COVID restriction updates are available! Click here to download the full message: DOWNLOAD PDF.

Notice To Residents: March 30, 2021

New COVID restriction updates are available! Click here to download the full message: DOWNLOAD PDF.

UPDATE: OTOW Phone Lines Are Back Up

February 10, 2021

On Top of the World phone lines are back up and service should be functioning as normal.

Message to Residents: OTOW Phone Lines Are Currently Down

February 08, 2021

On Top of the World phone lines are currently down.
The carrier has been notified and is on site working the problem.
A return to service date is not available at this time but any updates will be communicated when they become available.

Message to Residents: January 04, 2021

Pinellas County Emergency Management is currently working on a strategy to get the COVID-19 vaccine out to communities, including On Top of the World. With a high number of resident participation, vaccines may be available on site.
All On Top of the World residents who are 65 and older and would like to sign up for the COVID-19 vaccination, provided by Pinellas County Emergency Management, please complete the following: https://survey123.arcgis.com/share/5c32737016c849bea5e58924feb66662

Please visit this site frequently for updates, as Management tries to bring vaccinations onsite to OTOW.

Thank you, this depends on your participation.

Message to Residents: November 12, 2020

Elevator service will be restored in all locations by noon today.

COVID-19 / Corona Virus Update: September 30, 2020

Click here for the latest COVID-19 Update: Message to Residents – September 30, 2020.

COVID-19 / Corona Virus Update: August 17, 2020

Click here for the latest COVID-19 Update: Message to Residents – August 17, 2020.

COVID-19 / Corona Virus Update: July 17, 2020

Click below to watch the latest COVID-19 Update: Mask vs. No Mask Demo Video – July 17, 2020.
Mask vs. No Mask Demo Video- July 17, 2020.

COVID-19 / Corona Virus Update: July 13, 2020

Click here for the latest COVID-19 Update: Message to Residents – July 13, 2020.

COVID-19 / Corona Virus Update: July 8, 2020

Click here for the latest COVID-19 Update: Message to Residents – Executive Order for the State of Florida 20-166 – July 8, 2020.

COVID-19 / Corona Virus Update: June 25, 2020

Click here for the latest COVID-19 Update: Message to Residents – Emergency Ordinance for Pinellas County – June 25, 2020.

Message To Association Members

June 18, 2020

Association Members, under Kenneth Colen’s direction at the Annual Meeting of June 17, 2020, the following article is being posted to provide alternatives to Cable TV.  Please click on the link below the title to read this article.
https://www.nytimes.com/wirecutter/reviews/how-to-cut-the-cord-and-what-to-do-if-you-cant/

Message To Residents

COVID-19 / Corona Virus Update: June 9, 2020

Click here for the latest COVID-19 Update: Message to Residents – Phase 2 Reopen Plan & Safety Protocols – June 9, 2020.

COVID-19 / Corona Virus Update: May 29, 2020

Click here for the latest COVID-19 Update: Message to Residents – May 29, 2020.

COVID-19 / Corona Virus Update: May 20, 2020

Click here for the latest COVID-19 Update: Message to Residents on Full Phase One Reopen Plan – May 20, 2020.

COVID-19 / Corona Virus Update: May 18, 2020

Click here for the latest COVID-19 Update: Message to Residents on Full Phase One Reopen Plan – May 18, 2020.

COVID-19 / Corona Virus Update: May 5, 2020

Click here for the latest COVID-19 Update: Message to Residents on Phase One Openings – May 5th, 2020.

COVID-19 / Corona Virus Update: May 4, 2020

Click here for the latest COVID-19 Update: May 4th, 2020.

COVID-19 / Corona Virus Update: April 29, 2020

Click here for the latest COVID-19 Update: April 29th, 2020.

Spectrum Update: April 29, 2020

Spectrum Update: We began this journey because many residents approached Kenneth Colen, Chairman, after the last General Meeting and asked about the Association offering a bulk cable and internet service through Spectrum. The Association went to work on hammering out a concept with Spectrum, had a well-attended workshop with residents to listen to concerns, and then drafted a letter and survey to determine the depth of interest among residents. That survey finally went out in the mail on March 13, 2020, right when things really started blowing up with COVID-19. As you know, the world has significantly changed since then. The COVID-19 crisis is now at the center of everyone’s lives and the full impacts of this crisis cannot be measured at this time. In addition to concerns over health and safety, we recognize that many residents are struggling from the negative economic impacts (stock market collapse) of this crisis, and especially those who were relying on employment which has been disrupted, including layoffs.

I do not doubt that the uproar around this pandemic has influenced the pace of survey returns as we are still receiving survey results. As of April 28, the survey results are as follows: Option 1 is 2,143; Option 2 is 33; Option 3 is 976. While the survey results so far support moving forward with the Spectrum proposal, we understand that those responding to the survey may have done so before the full impacts of the COVID-19 crisis became apparent.

We have been closely evaluating the many thoughtful comments from residents voicing their concerns as well. As you would expect, there are some residents who strongly support it, and some who oppose it have been very unkind with their thoughts and letters. Aside from the financial implications, generally, concerns over the contract term have been a recurring theme – presented as, “we are aging and don’t know what the future holds for us financially.” With this theme, others have asked that an option be provided to opt-out.

Due to the uncertainty of the pending COVID-19 crisis, and in light of concerns voiced by many residents, we are taking a pause and delaying the Spectrum proposal until the impacts of the COVID-19 crisis can be more fully measured on our community, and the concerns voiced by residents can be further evaluated and addressed. At this time, it’s important for our community to work together to get through the ongoing COVID-19 challenges.

#TogetherButApart Community Update: April 23, 2020

Click here for the latest community update: April 23rd, 2020.

COVID-19 / Corona Virus Update: April 15, 2020

Click here for the latest COVID-19 Update: April 15th, 2020.

COVID-19 / Corona Virus Update: April 14, 2020

Click here for the latest COVID-19 Update: April 14th, 2020.

COVID-19 / Corona Virus Update: April 8, 2020

Click here for the latest COVID-19 Update: FAQs for EXECUTIVE ORDER 20-91.

COVID-19 / Corona Virus Update: April 1, 2020

As we at On Top of the World continue to closely monitor information surrounding the Coronavirus outbreak, we want to assure residents that the first and most important priority is to protect the health and safety of the community, including residents and employees. Please click on the link below for additional information:
PLEASE CALL 727-683-6981 WITH ANY QUESTIONS. For the latest updates please visit www.otowcleawaterinfo.com; tune in to channel 732; Sign up for RAVE; and watch for notices to be posted at the East and West Activity Centers.

COVID-19 / Corona Virus Update: March 27, 2020

As we at On Top of the World continue to closely monitor information surrounding the Coronavirus outbreak, we want to assure residents that the first and most important priority is to protect the health and safety of the community, including residents and employees. Please click on the link below for additional information:
PLEASE CALL 727-683-6981 WITH ANY QUESTIONS. For the latest updates please visit www.otowcleawaterinfo.com; tune in to channel 732; Sign up for RAVE; and watch for notices to be posted at the East and West Activity Centers.

COVID-19 / Corona Virus Update: March 27, 2020

Please click the following to view the most recent updates and information:

COVID-19 / Corona Virus Update: March 25, 2020

Please click the following to view the most recent updates and information:

COVID-19 / Corona Virus Update: March 23, 2020

Please click the following to view the most recent updates and information:

COVID-19/Coronavirus Update: March 20, 2020

COVID-19 Update and Information: 03/20/20   

On Top of the World Communities is following closely the Florida Department of Health updates and guidelines, as well as the President’s Coronavirus Guidelines for America.

We recommend that everyone seeking the most accurate information about the COVID-19/Corona Virus review the following websites:  www.FloridaHealth.gov and www.CDC.gov.  The Florida Coronavirus Hot Line:  866-779-6121.

Effective Immediately:

    • SCA Golf is now closed until further notice
    • The Sales office is now closed until further notice
      • To drop off information at the Sales office, please use drop box located outside the West Activity Center Sales office door.
      • Call 727-799-3417 for Sales related questions ONLY.
    • The Dog Park is now closed until further notice

Please check the front page of www.otowclearwaterinfo.com for updates regarding facility closures and use.  This information may change day to day. Information will also be posted via RAVE, at each Activity Center, and on channel 732.

CDC recommends that everyone exercise social distancing with every intention of protecting people against the spread of the virus.  As more information becomes available procedures may be revisited.  The level of service will be directly related to the impact of the virus on our community and staff.

COVID-19 / Corona Virus Update: March 18, 2020

COVID-19 Update and Information — 03/18/2020

On Top of the World Communities is following closely the Florida Department of Health updates and guidelines, as well as the President’s Coronavirus Guidelines for America.  We recommend that everyone seeking the most accurate information about the COVID-19/Corona Virus review the following websites:  www.FloridaHealth.gov and www.CDC.gov.  The Florida Coronavirus Hot Line:  866-779-6121.

Please check the front page of www.otowclearwaterinfo.com for updates regarding facility closures and use.  This information may change day to day. Information will also be posted via RAVE, at each Activity Center, and on channel 732.

CSC Laundry Cards- while access to the CSC card machines will not be available until further notice, you may use laundry facilities by:

      • Use a credit or debit card at the laundry machines
      • Purchase a pre-paid credit card to use at the laundry machines
      • Use Apple Pay
      • Download and use the mobile app

The Management Company continues to increase the frequency of disinfecting and wiping down “high touch surfaces” and will continue this practice until further notice.

CDC recommends that everyone exercise social distancing with every intention of protecting people against the spread of the virus.  As more information becomes available procedures may be revisited.  The level of service will be directly related to the impact of the virus on our community and staff.

The President’s Coronavirus Guidelines for America:  15 Days to Slow the Spread

      • Listen and follow the direction of your State and Local Authorities.
      • If you feel sick, stay home. Do not go to work.  Contact your medical provider.
      • If your children are sick, keep them at home. Do not send them to school. Contact your medical provider.
      • If someone in your household has tested positive for the coronavirus, keep the entire household at home. Do not go to work.  Do not go to school.  Contact your medical provider.
      • If you are an older person, stay home and away from other people.
      • If you are a person with a serious underlying health condition that can put you at increased risk (for example, a condition that impairs your lung or heart function or weakens your immune system), stay home and away from other people.

Do your part to Slow the Spread of the Coronavirus

      • Avoid Social Gatherings in groups of more than 10 people.
      • Avoid eating or drinking at bars, restaurants, and food courts – Use Drive-Thru, Pickup or Delivery Options.
      • Avoid Discretionary Travel, shopping trips, and social visits.
      • Do not visit nursing homes or retirement or long-term care facilities unless to provide critical assistance.

Practice Good Hygiene:

      • Wash your hands, especially after touching any frequently used item or surface.
      • Avoid touching your face and disinfect frequently used items and surfaces
      • Sneeze or cough into a tissue, or the inside of your elbow.

COVID-19 / Corona Virus Update: March 17, 2020

The health of our residents and guests is our highest priority. To protect residents, guests and staff we are implementing the following immediately:

All events and activities at the East and West Activity Centers are canceled through March 31, 2020. In the event this date is extended, notices will be posted at each Activity Center as well as on the OTOW television station 732 and on the Clearwater On Top of the World website at:  www.otowclearwaterinfo.com. A RAVE alert will also be sent.

The Community Service Office is now closed through March 31, 2020. The Sales Office will remain open until further notice. In the event this date is extended, notices will be posted at each Activity Center as well as on the OTOW television station 732 and on the Clearwater On Top of the World website at:  www.otowclearwaterinfo.com. A RAVE alert will also be sent.

As an alternative to an in person visit to the CSO:

      • Call 727-683-6981 and leave a voicemail with your service related request.
      • Submit your service request at: https://www.otowclearwaterinfo.com/service-department-form/.
      • You may also request a skype appointment by calling 727-683-6981. Leave a detailed message along with your contact information.

The SCA Shuttle Bus will cease operations effective Friday, March 20, 2020. The last run will take place on Thursday, March 19. Please plan accordingly.

Closures include but are not limited to the following:

          • East Activity Center
          • West Activity Center
          • Pools
          • Spa
          • Fitness Center
          • Tennis/Pickleball
          • Community Service Office
          • Shuffleboard
          • Horseshoes
          • Pavilion / Grills
          • Lapidary
          • Woodshop

COVID-19 / Corona Virus Update: March 13th, 2020

      1. On Top of the World Communities is in frequent communication with the Florida Department of Health in Pinellas County to ensure that we have the most up to date information possible for our residents and employees.   A management team from On Top of the World met with the Administrator of the Florida Department of Health in Pinellas County on Thursday March 5 to discuss best management practices for handling this stressful time.
      2. At this time, the Department of Health (DOH) is not recommending the cancellation of any shows, clubs or events.  However, the DOH is suggesting that you avoid crowds, as much as possible, especially if you are at a higher risk for serious illness due to a serious long-term health problem or if you are immunosuppressed.
      3. We recommend that anyone seeking the most accurate and current information about the COVID-19/Corona Virus review the following websites:  www.FloridaHealth.gov and the www.CDC.gov
      4. The Florida Department of Health has a telephone hotline for any urgent concerns or questions:   Florida Coronavirus Hotline: 866.779.6121
      5. On Top of the World Communities is implementing the recommended protocols from the President’s Coronavirus Task Force.  Employees and residents must take extra precautions to protect themselves and others from spreading the virus.   The precautions we are taking and recommending include:

• Stop handshaking – use other non-contact methods of greeting
• Clean hands at the door, and schedule regular hand washing reminders by email
• Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
• Utilize pleated filters for air conditioning systems
• Limit Food Sharing
• Stay at home if you are sick
• Self-quarantine if a sick family member is at home

      1. The President’s Coronavirus Task Force protocols and recommendations are available atwww.coronavirus.gov
      2. The maintenance department as well as each department within OTOW Clearwater has stepped up the frequency of disinfecting high touch areas within our facilities—doors, handrails, phones, pens, chairs, etc.
      3. Our most important goal is to keep our community safe and as such we are taking this issue seriously. We will continue to monitor communications from the CDC and will update our processes and procedures accordingly.

It is every individual’s responsibility to take this matter seriously and participate in protecting each other.