Attention Residents,

Due to a major fiber cut which occurred on Tuesday, November 29th, 2022, we were not able to complete the requisite network testing and software configurations in time for us to feel confident that we could deliver a positive customer experience on the day of installation. Because of this unanticipated delay, we will start installing services on December 5^th, 2022, as opposed to the original start date of November 30^th, 2022. Although not ideal, we believe this is the best decision we could make in order to maintain the integrity of the customer experience we deliver to the residents of On Top of the World.

We apologize for the inconvenience that this may cause to the impacted residents who were scheduled from November 30^th – December 3^rd, 2022. We will be sending you information via email regarding your options to reschedule your Summit Broadband installation. If your installation is scheduled after December 3^rd, 2022, there is no action that you need to take as you are not impacted.

Again, we apologize for any inconvenience that this may cause, and we look forward to serving the residents of On Top of the World.

Thank you.

Summit Broadband

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RESIDENT AUTHORIZATION FORM:

Please complete this form and give it to your authorized representative. They should have this form with them on the date/time of your scheduled installation.

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