SUMMIT BROADBAND PLANNED MAINTENANCE SCHEDULE PER BUILDING

SUMMIT BROADBAND UPDATE

Please email Summit Broadband (SBB) questions and concerns to:
summitconcerns@parkwayclw.com
Your information will be directed back to SBB to address.

April 17, 2023

Summit Broadband has been working with their vendors to provide permanent fixes and have the following actions in flight for the rest of the month.   They are now meeting daily with our representatives and we will keep everyone updated:

1. Completed the migration to “home” our property from the South Florida network to the Central Florida network – better performance related to speed and response times.
2. Will be installing the local antenna feeds on Weds, April 19^th and while local channel reception will improve, Summit is pursuing fiber optic feeds from each broadcaster as the permanent solution.
3. The fiber optic network architecture will be configured for redundancy by April 25th (awaiting one piece of equipment).  This will ensure the property has two avenues to acquire the internet and video should a fiber cut happen off-property.
4. Pushed new router software to a dozen test candidates on property this past Saturday.   With new functionality proven, they will push to half the property on early Weds am and the remaining on early Thursday am.   There will be updates on the process sent to residents, but there should be no interactions required.
5. Last stage is to send new software for the video set top boxes on April 24^th and 25^th performing remote upgrades for half of the property each day as noted in #4.
6. For those that are not on property and may have your devices powered off, they will automatically update when they are powered on.

These updates are targeting the correction of slow wifi speeds, connections to the set top boxes and a variety of functionality fixes tied to the Cloud DVR.

April 3, 2023

The Board is aware that since early January 2023, the Association and its members have experienced significant, widespread, and ongoing problems with services provided by Summit Broadband. The honeymoon period beginning with the start of residential connections is generally 60 days.  The Board and Management Company expected all matters to be resolved by early March 2023.  Weekly meetings are ongoing with Summit Broadband’s technical and management team. At least two Board members and one Management Company representative attend each meeting.  Aside from receiving updates on installation progress, the Board and Management representatives have consistently raised the difficulties experienced by residents.  We have been promised solutions, but as you may be painfully aware, the problems have continued.

The Board’s relationship with Summit is controlled by the contract.  Please know that the Board is going to use all legal means to bring reliable service into this community. To that end,  a notice of default has been sent to Summit detailing the chronic deficiencies we have all been experiencing.  This starts the process of “fix it and deliver what was contracted for or the Association will go in a different direction with obtaining reliable bulk cable and internet services”.  If Summit does not make meaningful and substantial progress in delivering stable and reliable service in a timely manner (30 days) following delivery of the Notice of Default, the Board will be looking for other technically capable providers to take over and operate the system in place.

I do not believe that Summit will walk away from its very substantial investment made to date in the built infrastructure that it takes to serve this Community.  We fully expect that Summit will deliver on their contractual obligations. The alternatives get very complicated, messy, and ultimately costly to the Community.

The Summit Broadband channel line-up for OTOW Clearwater bulk package includes the Base and Ascend Tiers. Click the below to view the Latest Channel Lineup.

Due to the number of customers returning equipment, the Spectrum office may not be staffed sufficiently to allow for a quick equipment return. Spectrum recommends using these two easy return options for customers:

You can easily return Spectrum equipment by bringing it to any UPS Store. Just tell them that you’re a Spectrum customer, and they’ll handle packaging and shipping back to us at no charge to you.

If you are unable to visit a UPS store, you can request by calling 855-587-5483 and request a Home Shipment Return Kit be shipped to you.

For more information regarding returning your equipment please click this link to go the Spectrum Support Page or click the button below to view our How To Return Your Spectrum Equipment Fact Sheet.