SUMMIT BROADBAND PROJECT NEWS
Due to a major fiber cut which occurred on Tuesday, November 29th, 2022, we were not able to complete the requisite network testing and software configurations in time for us to feel confident that we could deliver a positive customer experience on the day of installation. Because of this unanticipated delay, we will start installing services on December 5th, 2022, as opposed to the original start date of November 30th, 2022. Although not ideal, we believe this is the best decision we could make in order to maintain the integrity of the customer experience we deliver to the residents of On Top of the World.
We apologize for the inconvenience that this may cause to the impacted residents who were scheduled from November 30th – December 3rd, 2022. We will be sending you information via email regarding your options to reschedule your Summit Broadband installation. If your installation is scheduled after December 3rd, 2022, there is no action that you need to take as you are not impacted.
Again, we apologize for any inconvenience that this may cause, and we look forward to serving the residents of On Top of the World.
SUMMIT BROADBAND CHANNEL LINEUP
HOW TO RETURN YOUR SPECTRUM EQUIPMENT
HOME SHIPMENT RETURN KIT
If you are unable to visit a UPS store, you can request by calling 855-587-5483 and request a Home Shipment Return Kit be shipped to you.
For more information regarding returning your equipment please click this link to go the Spectrum Support Page or click the button below to view our How To Return Your Spectrum Equipment Fact Sheet.
WHAT IS SUMMIT BROADBAND?
Summit Broadband’s state-of-the-art fiber-optic network provides access to fast, reliable internet; access and streaming of high-definition video programming; and clear call quality. Connecting you with those who matter most, quickly and seamlessly.
SUMMIT BROADBAND ON TOP OF THE WORLD TOWN HALL SESSION PRESENTATION
IF YOU ARE UNAVAILABLE FOR INSTALLATION:
RESIDENT AUTHORIZATION FORM:
Please complete this form and give it to your authorized representative. They should have this form with them on the date/time of your scheduled installation.
Click the buttons below to view the answers to your Frequently Asked Questions.